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Dealer Support for Jimsen Electric Vehicles

For an existing Jimsen order, send the model and order reference with the fault description, photos or video. Our team reviews the information and provides replacement-parts or remote technical support under the agreed warranty and order terms.

Warranty Support

Scope and Order Terms

Jimsen electric bike factory workers assembling electric bikes on a clean production line
  • Coverage

Jimsen provides a two-year warranty under the applicable order terms. The agreed policy determines covered parts, the warranty start date and exclusions for the supplied configuration.

  • Claim Preparation
  1. Identify the model, order and supplied configuration.
  2. Check the warranty period and the affected component.
  3. Send the fault evidence before ordering a replacement.
  4. Agree the remedy and any return requirements.
  • Costs and Responsibilities

Coverage does not automatically include every repair cost. Confirm responsibility for labour, freight and any return shipment in the order terms.

  • Fault Description

Send the model and order reference, the affected component and a short account of the fault: when it started, what happens and whether it is intermittent. Include any error message exactly as shown.

  • Evidence to Send
  1. Photograph the vehicle and relevant component labels.
  2. Record a short video of the symptom where safe.
  3. Describe the operating conditions and checks already made.
  4. Note any changes made since delivery.
  • Technical Review

Jimsen reviews the evidence to identify the next diagnostic step or an agreed remedy. Do not open a battery pack or make unsafe electrical modifications to demonstrate a fault.

Fault Reports

Send a Useful Service Request

Aerial overview of Jimsen e-bike factory showing large production buildings, office area and parking lot

Replacement Parts

Identify the Correct Version

Organized parts warehouse at Jimsen e-bike factory with pallet racks and clear logistics aisles
  • Part Identification

Use the supplied component reference when requesting a part. A model name or a similar-looking connector alone does not establish compatibility with a different production version.

  • Replacement Request
  1. Provide the model, order and component label.
  2. Identify the required part and quantity.
  3. Match electrical parts to the battery, controller and charger version.
  4. Agree the replacement reference, price and shipping arrangement.
  • Agreed Remedy

Replacement parts and remote technical guidance can form part of the agreed remedy. Parts availability, charges and dispatch arrangements are confirmed for the request; no universal stock or response-time promise applies.

  • Before the Order

Before a bulk order, agree how local staff will identify the supplied build, operate it and report faults. Keep the accepted sample reference with the manual, component list and any agreed service instructions.

  • Handover Checklist
  1. Confirm the manual language and supplied accessories.
  2. Record battery and charger identification.
  3. Agree who handles local diagnosis and repairs.
  4. Select initial spare parts for the order.
  • Contact and Next Steps

For branding or design changes, use our OEM/ODM service. For production photos and factory information, see our factory. Send service requests with the model and order reference to info@jimsenebike.com.

Dealer Handover

Prepare Local Service

Jimsen e-bike factory workers wrapping an electric scooter on the packaging line in a clean production workshop